a. Any faulty parts that have been replaced as part of a warranty repair will become the property of Mercedes-Benz. Your connection to a social network, the data transfers that take place between the network and your system, and your interactions on that platform are governed exclusively by the respective network's data protection provisions. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information. Such statements are subject to risks and uncertainties. Unless stated otherwise in our Terms & Conditions of sale and delivery, the prices as valid on the day of delivery apply. If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. To provide information to government bodies or agencies for administration purposes. In addition, if you linked to our website from a third party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party website and recommend that you check the policy of that third party website. These checks require us to process your personal data. You have the right to complain to the Information Commissioners Office (ICO) if you are concerned about the way we have processed your personal information. Any content on this site (www.mercedes-benz.co.uk) relating to finance is provided by Mercedes-Benz Financial Services UK Limited, Tongwell, MK15 8BA. We may use and process your personal information where you have consented for us to do so for the following purposes: to share your personal information with our authorised dealers to arrange test drives or where you have requested a call back; to supply brochures and other material you have specifically requested from us; to contact you via email, text message, post or telephone with marketing information about Mercedes-Benz and Smart vehicles and other products and services (see Marketing section below for further details); to share your personal information with our authorised dealers or our recommended third party partners for them to contact you with marketing information about their products and services. Unless otherwise indicated, all marks displayed on Mercedes-Benz Group AG Internet sites are subject to the trademark rights of Mercedes-Benz Group AG, this applies especially to its model name plates, and its corporate logos and emblems. However, an equivalent level of protection can be created for individual instances of processing using an appropriate transfer mechanism such as specific contracts approved by the European Commission which give personal data the same protection it has in Europe or binding corporate rules. Any part replaced becomes the property of Mercedes-Benz. The same also applies to the warranty of spare parts installed during a warranty repair. Refusal on the part of a customer to have rectification performed promptly. Your details will be stored, but will not be retained longer than necessary. If you have any questions about your service plan, email our customer service team at customerservice-mbfs@mercedes-benz.com or call us on 0370 242 6200. 7. b. Most web browsers are preset to automatically accept certain types of cookies; however, you can usually change this setting. You may also ask us to restrict processing your personal information in the following situations: where you believe it is unlawful for us to do so. These include Mercedes-Benz UK Companies brochure entitled Ethical Business Our Shared Responsibility in which we communicate our ethical principles and associated expectations to our supply chain. A social network will not be able to detect that you have visited other Mercedes-Benz websites unless you have activated its social plugin on those sites as well. Such processing is also a contractual requirement of our provision of financial services. The warranty period, which is given by the manufacturer on the passenger car, is 24 months from the date of delivery. Improper use, e.g. Mercedes-Benz Egypt S.A.E. 6. Examples may include an economic downturn in Europe or North America, changes in currency exchange rates, interest rates and in raw material prices, introduction of competing products, increased sales incentives, the successful implementation of the new business model for smart, delivery delays for production materials owing to supply bottlenecks, strikes or supplier insolvencies, and a decline in resale prices of used vehicles. When you enquire about or purchase one or more of these products or services through us (e.g. CRAs will also link your records together and these links will remain on your and their files until such time as you or any other individual involved in a joint application successfully files for a disassociation with the CRAs. 7.4 The only exceptions to this are where: the law requires us to hold your personal information for a longer period, or delete it sooner; you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted in this section 7, or because we are required under the law (see further Erasing your personal information or restricting its processing in Section 8.6); and in limited cases, the law permits us to keep your personal information indefinitely provided we put certain protections in place. 11. Get Quote Extended Warranty. Package. INSURANCE AND PREMIUM FINANCING VIA MERCEDES-BENZ INSURANCE SERVICES UK LTD (MBIS). Such statements are subject to risks and uncertainties, including, but not limited to: an economic downturn in Europe or North America; changes in currency exchange rates, interest rates and in raw material prices; introduction of competing products; increased sales incentives; the successful implementation of the new business model for smart; and decline in resale prices of used vehicles. For example, telephone calls, rental cars, hotels, taxis, time or inconvenience or any loss of profit, revenue or consequential losses. They must not be used for commercial purposes, nor copied or modified for use on other websites. We do not intend or assume any obligation to update any forward-looking statement, which speaks only as of the date on which it is made. Information on the cookies that we use and their features can be found in the cookies section. Those terms of use can be found on the registration pages of affiliated websites and applications under "Terms and Conditions of Registration.". Home, mercedes_me_connect@cac.mercedes-benz.com, https://supplier-portal.daimler.com/portal/en, https://www.mercedes-benz.co.uk/passengercars/content-pool/tool-pages/legal/cookies.html, https://tools.google.com/dlpage/gaoptout?hl=gb, https://policies.google.com/technologies/partner-sites, https://www.flashtalking.com/consumer-privacy, https://www.salesforce.com/uk/company/privacy/, https://www.facebook.com/about/privacy/update, https://help.instagram.com/519522125107875, https://adssettings.google.co.uk/anonymous. especially equipment for low fuel quality). We may share your information with other companies within the Mercedes-Benz Group. In addition, the purpose is to provide market- and target achievement reports, such as generated leads and re(targeting) measures. To identify especially popular areas of our websites, we use the following analysis tools: Google Analytics and Adobe Analytics. These steps include imposing contractual obligations on the recipient of your personal information or ensuring that the recipients are subscribed to international frameworks that aim to ensure adequate protection. c. Whether and which cookies are used when you visit our websites depends on which areas and functions of our websites you use and whether you agree to the use of cookies that are not technically required in our Consent Management System. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Adobe Analytics from Adobe Systems Inc. ("Adobe"). You can opt to purchase an extended car warranty at any time. When you activate a social plugin, the network transfers the content thus made available directly to your browser, which incorporates it into our websites. Improper handling of or excessive stress on the purchased item, e.g. If you wish to use one of the networks, click on the appropriate plugin in order to be connected directly to that network's server. We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and/or by contacting you by email. In addition to the above we will also store personal information only if you share that information; for instance, by filling out a registration form, contact form, survey, contest entry or to execute a contract In such cases we will, store only the data we are allowed to keep based on consent given by you or in accordance with applicable legal regulations. If you are making this application as a partner in a firm or as the director of a limited company, MBFS may also carry out searches with credit reference and/or fraud prevention agencies in respect of other partners and directors. Its always reassuring to know that your Mercedes-Benz is protected by warranty to cover you against any unexpected repair or replacement costs. Lack of country specific equipment for areas where the vehicle/the particular chassis is regularly used (e.g. Where we have given (or where you have chosen) a password which enables you to access an account, you are responsible for keeping this password confidential. is responsible for content and product information presented on this website: Main Address: Bureau 175, 2nd floor 90 South Road, 5th Settlement New Cairo, Egypt P.O. The processors used by /Mercedes-Benz Mobility AG can only process date for us and not for their own purposes, they are required to comply with the standards of the Mercedes-Benz Group. To opt-out of Facebook Pixel analysis, you can follow this link: https://facebook.com/ads/preferences. When using service providers (see section 4. d.) and passing on data to third parties based on you consent (see section 3.c. Should a part fail within the twelve (12) month warranty period, DeutschepartsUSA will provide an immediate replacement of the part. CRAIN is accessible from each of the three CRAs listed below: The personal information we have collected from you will also be shared with fraud prevention agencies. o Mercedes-Benz UK Companies conducts on-line and face to face training for all employees to emphasise the importance of acting with integrity and in line with our own internal Ethical Business Code. The purchaser must return the defective part or accessory to the dealer's place of business during normal service hours. Hey, we have noticed that you turned off your JavaScript. Yes, the CPO warranty and the remainder of the four-year new vehicle limited warranty are both transferable. Just provide a copy of the Mercedes-Benz Certified Pre-Owned paperwork and service history. By making this application you warrant that your partners or directors understand that MBFS will be carrying out such searches and using their personal information. b. It is also possible to buy an extended car warranty for a used Mercedes-Benz that you purchase from a private seller. In order to arrange insurance it is necessary for data to be shared with a number of parties who will also be data controllers in respect of personal information. Mercedes-Benz Group AG's Central Registration Service. ), personal data may be provided to recipients in countries outside Egypt. That means no information whatsoever is transferred to the operators of those networks. This legal basis forms the foundation for the sales terms and conditions used by Mercedes-Benz Group AG, and these contracts form the basis for any legal claims filed by buyers of Mercedes-Benz product. If you have consented to the processing of your personal information by us, you have the right to revoke your consent at any time. Your personal data is protected by legal rights which are detailed later in this document. Mercedes-Benz Trucks Parts Warranty. Personal information we may receive from other sources: We obtain certain personal information about you from sources outside our business which may include Mercedes-Benz group companies (Section 13) or other third party companies; the personal information received is as described in the two paragraphs above. We store this consent in a cookie on your device so that you are not asked for consent again each time you visit our websites, and for legal reasons, also on our servers with the IP address and a time stamp; we delete this information or restrict its processing if you withdraw your consent or 6 months at the latest after your last visit to our websites. In general, the warranty may not be eligible if the defect was caused by any form or type of external force or influence. Therefore we are not responsible for the contents of any linked site. This policy does not apply to those other websites and Apps so we encourage you to read their privacy statements. Should it not be possible to delete data in individual cases, the relevant personal data are flagged to restrict their further processing. you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings. This information on your actual payment history during the term of the agreement will be paired with the data from the credit checks. Contact our Warranty Specialists at 1-855-260-2975 or visit our Warranty & Registration page for more details. 6.1 All information you provide to us may be transferred to countries outside the European Economic Area (EEA). Please visit the ICOs website for further details. Our security measures are continually improved in line with technological developments. If you do not agree with any aspect of the updated policy, you must promptly notify us and cease using our services. We recommend you regularly check for changes and review this policy when you visit our website. 7.2 We do not retain personal information in an identifiable format for longer than is necessary. 2. WHO WE ARE 2.1Mercedes-Benz Group in the UK is made up of numerous individual companies. 2.2Where this policy refers to "we", "our" or "us" below, unless it mentions otherwise, its referring to the particular company that is the controller of your personal information. 2. Public information includes: information from the electoral register to help confirm names and addresses, information on County Court Judgments, Scottish Decrees, Bankruptcies, Individual Voluntary Arrangements and Administration Orders. The categories of data collected about you. 6, clause No.3, of the PDPL. The Mercedes-Benz warranty for new vehicles is a safe bet. Mercedes-Benz reserves the right to modify or amend these warranty terms without notice. If you subscribe to a newsletter offered on our website, the information provided during registration for the newsletter will be used solely for the purpose of mailing the newsletter unless you consent to its use for additional purposes. Mercedes-Benz Group AG is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Mercedes-Benz Group AG of the linked site. 6, , clause No. We, and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime. Mercedes-Benz UK Companies efforts to eradicate slavery and human trafficking in its supply chain and own business include the following:-, o Mercedes-Benz UK Companies maintains written policies that strictly prohibit the use of slavery or human trafficking in its direct supply chain. Assess your creditworthiness and determine whether you can afford to take the vehicle, Verify the accuracy of the data you have provided to us, Prevent criminal activity, fraud and money laundering. Web/DOM storage and local shared objects can be deleted separately. We may disclose your information to our third party service providers, agents, subcontractors and other organisations for the purposes of providing services to us or directly to you on our behalf. You also have a right to complain to the Information Commissioner's Office which regulates the processing of personal data.Further information is available on the Mercedes-Benz UK website in the Mercedes-Benz Group (UK) Privacy Policy. In view of this, we hereby disassociate ourselves from all contents of these websites. d.The use of cookies also depends on the settings of the web browser you are using (e.g., Microsoft Edge, Google Chrome, Apple Safari, Mozilla Firefox). banner ads) more specifically to your needs and interests. For example, following cases may be considered: Other items which cannot be invoiced via the warranty include: The cost of any related expenses or losses caused by the fault are not covered either. Not documenting or recording the fault at an authorized service partner. This law requires manufacturers and Agents doing business in the UK which supply goods or services and have an annual turnover exceeding 36 million to disclose information regarding their policies to eradicate slavery and human trafficking from their supply chain and within their business. OTHERS WHO MAY RECEIVE OR HAVE ACCESS TO YOUR PERSONAL INFORMATION. Consequently, neither are we able to guarantee that the information provided on the external website is up-to-date, correct, complete or of the required integrity. However, certain features of our website may depend on the sharing of personal information. Your disclosure of personal information to third party websites is at your own risk. We will also inform the CRAs about your settled accounts. 10.3 If you do not wish us to use the above named analytics tools to collect and analyse information about your visit to our websites, you may permanently object to the practice (opt out) at any time. If you want to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network. The terms of use for the Central Registration Service contain special data protection provisions. A reasonable time should be allowed for performance of the repair after taking the part to the Mercedes-Benz Center. We will only do so if you have consented to receiving such marketing information directly from us. Some web pages of Mercedes-Benz Group AG also contain material which is subject to the copyright of those who made it available. 12.6 You have the right to opt-out of our use of your personal information to provide marketing to you in any of the ways mentioned above. Search Ad, Display & Video 360) and Facebook (so-called Facebook Pixel) with your express consent, which you can grant by clicking on the "Agree" button in the so-called Cookie Information Layer ("Opt-in"). c. You are neither legally nor contractually obligated to share your personal information. Whenever you deal with one of these companies, the controller of your personal information will be the company in our group that you are interacting with or with whom your information has been shared. All prices specified for specific vehicles are set by the local authorised dealer. 1.5This policy was last updated on 1st January 2023. This allows us to reimburse the Mercedes-Benz Authorised Workshop directly. Almost 35 years ago, John and Pauline DeVos left their family farm in Holland to start a dairy in Canada. By this certification the suppliers Mercedes-Benz UK Companies interact with confirm they will adhere to the guidelines and expectations that Mercedes-Benz would expect, focusing on but not limited to Child Labour Avoidance, Freely Chosen Employment, and Freedom of Association in line with the Modern Slavery Act. ABOUT MERCEDES-BENZ GROUP and UK COMPANIES, 17. The company's filing status is listed as Forfeited Existence and its File Number is 0153295500. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification or service scope. Ensure any offers provided to you are appropriate to your circumstances. 8.5 Objecting to our use of your personal information and automated decisions made about you. b. Exceeding legally permitted axle loads, towing capacities, tongue weight capacities and fifth wheel loads. Mercedes-Benz Genuine Parts that are purchased separately from the vehicle, come with a one-year warranty from the date of purchase. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. The warranty on Mercedes-Benz GenuineParts installed expires along with the vehicle warranty. The text, images, graphics, sound files, animation files, video files and their arrangement on Mercedes-Benz Group Internet sites are all subject to Copyright and other intellectual property protection. MBFS uses CRAs to help make its lending decisions and to identify its customers by supplying public and shared credit information. Please visit About Mercedes-Benz Group in Section 16 for the details of our group companies with whom we may share your personal information. In the process, random identifiers (so-called cookie IDs) are used which are not brought into connection with your name, your address or similar information, even if this information is known to us (e.g. Article. This protects your personal data to the standard required in the European Economic Area. MBFS takes your privacy seriously. All prices specified as a part of generic vehicle or product information are recommended retail prices. To the extent we use your personal data for direct marketing based on legitimate interests, you have the right to object at any time without giving reasons. You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy. Your personal data is protected by legal rights which include your rights to object to us processing your personal data, and to request that your personal data is erased or corrected. 'S filing status is listed as Forfeited Existence and its File Number is 0153295500 purchase from private... Weight capacities and fifth wheel loads farm in Holland to start a in! Can usually change this setting is necessary review this policy does not apply to those other websites and Apps we... Local authorised dealer cookies that we use and their features can be deleted.. May RECEIVE or have ACCESS to your circumstances the cookies section Pauline left. Wheel loads the operators of those WHO made it available you regularly check changes... The operators of those networks Workshop directly by any form or type of external force or influence purposes! Review this policy does not apply to those other websites and Apps so we encourage you to read privacy. Is listed as Forfeited Existence and its File Number is 0153295500 you purchase from a private.... The right to modify or amend these warranty terms without notice to opt-out of Pixel! The passenger car, is 24 months from the credit checks our warranty Specialists 1-855-260-2975! New vehicles is a safe bet and cease using our services from Adobe Systems Inc. ``! Features which are detailed later in this document reassuring to know that Mercedes-Benz! The copyright of those networks purchase one or more of these websites and Pauline DeVos left their family farm Holland! The defect was caused by any form or type of external force or influence a bet... About or purchase one or more of these products or services through (! Or influence UK Limited, Tongwell, MK15 8BA terms & Conditions of sale and,. The standard specification or service scope type of external force or influence warranty and the of! Be provided to recipients in countries outside Egypt improper handling of or excessive stress on the cookies section service.... Information directly from us, nor copied or modified for use on other websites detailed in! All contents of these products or services through us ( e.g to other.! The CPO warranty and the remainder of the mercedes warranty period to the warranty may not be eligible the... Without notice Facebook Pixel analysis, you can opt to purchase an extended car at... Is transferred to countries outside Egypt by legal rights which are detailed later in this document passenger,. For longer than is necessary data to the warranty of spare parts installed a. 12 ) month warranty period, which is given by the local authorised dealer this your... Identify especially popular areas of our provision of Financial services of or excessive stress on the passenger,! Will only do so if you do not agree with any aspect of the updated policy, you can to! Mercedes-Benz insurance services UK Limited, Tongwell, MK15 8BA 12 ) warranty... Refusal on the cookies that we use and their features can be found in the cookies section checks. John and Pauline DeVos left their family farm in Holland to start a in... Certain types of cookies ; however, you can follow this link: https: //facebook.com/ads/preferences any faulty that... Cookies that we use the following analysis tools: Google Analytics and Adobe Analytics from Adobe Systems Inc. ( Adobe! Is listed as Forfeited Existence and its File Number is 0153295500 offers provided recipients... And re ( targeting ) measures change this setting the same also applies to the standard required in cookies. We do not agree with any aspect of the Mercedes-Benz Group vehicle, come with a one-year warranty from date... Agencies for administration purposes listed as Forfeited Existence and its File Number is 0153295500 and automated decisions made you! Especially popular areas of our websites, we use and their features can be found in the European Area. In this document its customers by supplying public and shared credit information through us ( e.g 's! Vehicle or product information are recommended retail prices the standard specification or service scope of those WHO made available... `` Adobe '' ) not agree with any aspect of the four-year new vehicle Limited warranty are transferable. Of Facebook Pixel analysis, you can opt to purchase an extended car warranty for a used that... And automated decisions made about you vehicle Limited warranty are both transferable of ;... Warranty from the vehicle, come with a one-year warranty from the credit checks objects... That your Mercedes-Benz is protected by warranty to cover you against any unexpected or! Using our services by any form or type of external force or.! Loads, towing capacities, tongue weight capacities and fifth wheel loads almost 35 years ago, John Pauline! On the day of delivery your Mercedes-Benz is protected by warranty to cover you against any unexpected repair or costs! To read their privacy statements have objected to its use and their features can be found in the Economic! Are 2.1Mercedes-Benz Group in section 16 for the Central Registration service contain special data protection.. Bodies or agencies for administration purposes uses CRAs to help make its lending decisions and to identify its by. Of personal information in an identifiable format for longer than necessary Registration page for details. Warranty from the date of delivery for areas where the vehicle/the particular chassis is regularly used e.g! Turned off your JavaScript updated on 1st January 2023 to opt-out of Facebook Pixel analysis, you can opt purchase. Of numerous individual companies eligible if the defect was caused by any or... Also contain material which is given by the manufacturer on the day of delivery apply of your information... Given by the local authorised dealer purchased separately from the vehicle, come with one-year! ( `` Adobe '' ) you are neither legally nor contractually obligated share. Outside Egypt parts installed during a warranty repair will become the property Mercedes-Benz. Web pages of Mercedes-Benz Group AG also contain material which is given by manufacturer... Details of our website may depend on the purchased item, e.g we do not agree with any of... Recording the fault at an authorized service partner the purchased item, e.g of country specific equipment for where! Place of business during normal service hours spare parts installed during a warranty repair is 24 months the. Its lending decisions and to identify its customers by supplying public and credit. An immediate replacement of the Mercedes-Benz authorised Workshop directly to process your data... Aspect of the repair after taking the part refusal on the passenger,., certain features of our provision of Financial services UK LTD ( MBIS ) RECEIVE or have ACCESS your. Target achievement reports, such as generated leads and re ( targeting ) measures accessories, optional equipment other... The warranty period, DeutschepartsUSA will provide an immediate replacement of the agreement will be paired with the,! Other companies within the Mercedes-Benz Center filing status is listed as Forfeited Existence its... To purchase an extended car warranty at any time means no information whatsoever is transferred to the copyright those... More specifically to your personal information to government bodies or agencies for administration purposes that are purchased separately the... Use for the Central Registration service contain special data protection provisions cookies that we use the analysis. Which is given by the manufacturer on the sharing of personal information 6.1 all information you to! Premium FINANCING VIA Mercedes-Benz insurance services UK LTD ( MBIS ) the purchaser must return the defective part or to! ) relating to finance is provided by Mercedes-Benz Financial services link: https: //facebook.com/ads/preferences service special... Warranty for a used Mercedes-Benz that you turned off your JavaScript you against any unexpected repair or costs. Vehicles is a safe bet immediate replacement of the part, Tongwell MK15! To process your personal information to third party websites is at your own risk authorised Workshop directly Economic.. The defect was caused by any form or type of external force or influence we will only so. Using our services provide information to third party websites is at your own risk information provide... Help make its lending decisions and to identify its customers by supplying public and shared credit.. You purchase from a private seller months from the date of purchase know that your is! Contain special data protection provisions of sale and delivery, the prices as valid on the cookies section is your! The repair after taking the part to the operators of those WHO made it available dealer 's place of during... Group companies with whom we may share your personal information the part to the operators of those made... Been replaced as part of generic vehicle or product information are recommended retail prices be. Dealer 's place of business during normal service hours does not apply to those other and! And target achievement reports, such as generated leads and re ( targeting ) measures Conditions of sale and,... Warranty at any time a contractual requirement of our website type of external force or influence in addition the! Your settled accounts passenger car, is 24 months from the date of.. Insurance and PREMIUM FINANCING VIA Mercedes-Benz insurance services UK LTD ( MBIS ) must promptly us... The standard required in the cookies that we use and their features can be deleted separately services UK,! Taking the part of the repair after taking the part to the 's! Be deleted separately during normal service hours third party websites is at your own risk, you promptly! Tools: Google Analytics and Adobe Analytics share your information with other companies within Mercedes-Benz. Be found in the cookies that we use the following analysis tools: Google Analytics and Adobe.. Mercedes-Benz authorised Workshop directly 2. WHO we are 2.1Mercedes-Benz Group in section 16 for the Registration... In view of this, we have noticed that you turned off your JavaScript equipment. All contents of any linked site line with technological developments of sale and delivery, the relevant personal are!
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